Live Chat: Delight Customers and Drive Sales
First things first.
You need to understand that your potential as well as existing customers have an array of options to choose from and buying decisions today are not solely based on the price or the quality.
After all, almost all brands out there have relatively similar offerings.
What can make your business stand out in this age of cut-throat competition and become the number one choice of customers is exceptional customer service – more specifically live chat.
What is Live Chat?
Live chat is real-time communication with customer service representatives, anytime, anywhere.
Instead of talking to individuals on the phone or via email, one can simply interact with them right then and there on the website through a designated chat box.
Why Is Live Chat Useful And A Necessity For Businesses Worldwide?
Let’s face it. People don’t like to wait even for a few minutes to get a chance to speak with a company representative who eventually only gives generic replies. Going through the list of endless FAQs and heaps of information to find an answer to their query is even worse. It’s frustrating, time-consuming, and simply absurd.
Communication in real-time via live chat is a necessity that you need to embrace. Here’s why live chat is essential for businesses:
- Enhances customer engagement and experience. More than 70% of customers prefer instant support as well as quick, specific, and personalised answers. Live chat provides them just that
- Ensures a positive brand outlook through friendly and speedy communication, building a healthy rapport with customers who feel valued
- Boosts website traffic, leads, conversions, sales, and turnover as it has been estimated that 63% of customers are more likely to return to a website providing live chat and almost 80% of businesses that leveraged live chat boosted customer loyalty and revenue
2Creative Has Done the Hard Work For You!
Having ascertained that Live Chat is pivotal for your business; now comes the tricky bit of choosing live chat support from a plethora of options available.
You obviously need a proactive, secure, real-time, user-friendly, data-driven, cost-effective, and complete live chat solution that seamlessly integrates with third-party software, don't you?
But where can you find the best live chat software that’s ideal for your business?
To save you from the hassle of wasting your time, money, and effort in trying various live chat services out there, 2Creative has thoroughly researched, analysed, and experimented with dozens of top live chat software and finalised the perfect fit for businesses – small and large.
A Complete Customer Service Live Chat Software
A holistic real-time communication tool that takes customer service to the next level, LiveChat is the go-to customer service chat software for over 30,000 businesses in 150 countries worldwide.
- Speedy customer service that provides assistance exactly when it needed, increasing sales and order value
- Proactively solve customers problems in a flash, building stronger relationships by earning credibility as well as trust
- Reduce costs by enhancing efficiency and eliminating the need to hire several customer service agents
- Provide an un-parallel and secure chat experience that customers love and easily integrate with everyday apps
- Personalise to provide the ultimate customer experience while staying true to your brand
- Leverage report and analytics to always stay one step ahead and continue to do thing better
- Automate customer service using state of the art AI-driven chatbots that are designed solely for you
LiveChat – the premium customer service tool – offers instant assistance to your customers and increases their happiness, skyrocketing your business growth.
LiveChat is available for a free 14-day risk-less trial.